Tell us how you handle customer feedback today

We're validating FeedbackOS before building anything — starting with real conversations, not a product pitch. If you handle customer feedback in any form — support, product, customer success, or founder-mode — this tells us whether the pain is real enough to act on.

Takes about 2 minutes. If it's a fit, we may follow up about running a short audit on your own data.

About you

Name

Company

Role

What kind of company is it?

Question 1

How does customer feedback reach you today?

Email Slack WhatsApp Discord Support tickets Sales calls Social media App reviews In-product feedback

Question 2

How do you currently find out the same problem is coming up again and again? A weekly meeting, someone skimming tags, nothing formal — whatever's true.

Question 3

Describe any manual, repetitive work that's driven directly by customer requests. e.g. "we pull the same account report by hand every Monday."

Question 4

Roughly how many of these requests come in per month?

Question 5

How painful is this, honestly?

1 — barely noticeable 2 — mildly annoying 3 — a real recurring cost 4 — actively looking for a fix 5 — urgent, costing us real money

Question 6

Have you tried any tools for this? What happened?

Question 7

Who owns budget for this kind of problem, and is there existing spend on similar tools?

Question 8

Would you be willing to share 30 days of anonymized conversations with us to test this?

Yes Unsure — tell me more first No

Question 9

Would you be open to a short pilot audit on your own data? We do the analysis by hand and walk you through what we find — no commitment to buy anything.

Yes Unsure — tell me more first No

Question 10 (optional)

Any line that sums up how you feel about this, in your own words? We may quote this back to you before using it anywhere, anonymized either way.

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